Text Message Terms

Last updated: June 29, 2026. This page is the clinic's Text Message Terms. It isn't the full informed consent for treatment. Treatment consent and the HIPAA Notice of Privacy Practices are handled during intake.

Text Message Terms

By giving LiveWell your mobile phone number, you agree that LiveWell, LLC may call or text you about scheduling, appointment reminders, account notices, portal prompts, care logistics, and replies to your inquiry.

Consent to text isn't required to use the website, ask about care, become a patient, or stay a patient. If you don't want texts, tell us and we'll use another available channel when we can.

What we may text about

Texts may include scheduling questions, reminders, office logistics, payment or insurance follow-up, portal prompts, intake next steps, refill-process reminders, and direct replies when you contact us first. We try to keep texts practical. A text from us should usually answer the question, move scheduling along, or tell you where to handle something more securely.

What texts are not for

Texting is not the place for emergencies, crisis care, detailed medication decisions, or a long clinical update that needs a chart note. If something is clinically important, use the patient portal, call the clinic, email us, or use the contact form so the right person can review it in context. If a message looks urgent, we may tell you to call 911, use 988, go to an emergency room, or use another channel.

Message frequency

Message frequency varies. Most people get messages around scheduling, reminders, billing or account notices, and direct replies when they contact us. Some weeks you may get no messages. During intake, insurance follow-up, scheduling changes, or active coordination, you may get several.

Message and data rates

Message and data rates may apply depending on your mobile carrier and plan. LiveWell doesn't control carrier fees, delivery speed, filtering, roaming charges, or whether a message arrives when your phone is off, out of service, or blocked by your settings.

STOP

Reply STOP, QUIT, END, REVOKE, CANCEL, UNSUBSCRIBE, or OPT OUT to opt out of nonessential text messages. You can also tell us by phone, email, portal, or form. Opting out doesn't cancel care or appointments by itself. It may mean we have to use phone, email, portal, or mail instead. We process opt-out requests within a reasonable time, not more than 10 business days after receipt. You'll get one confirmation message when the texting system processes the opt-out. Some appointment, safety, billing, or legally required communication may need a different channel after that.

HELP

Reply HELP for help, call (509) 596-1138, or email info@livewellwith.us. If you're already a patient and the question belongs in your chart, the portal is usually the cleaner route.

Shared phones and changed numbers

If your number changes, or if someone else can read texts on your phone, tell us. We can't know who is holding a device when a text appears. If privacy is a concern, ask us to use a different contact method.

Not a crisis line

Texting the clinic is not a crisis line and isn't monitored 24/7. If you're in immediate danger, call 911. If you need the Suicide & Crisis Lifeline, call or text 988.

Privacy

We don't sell your mobile number. We don't share mobile opt-in data or consent with third parties for marketing. Text messages can still be less private than the patient portal because phone carriers, device settings, backups, notifications, and anyone with access to your phone may affect confidentiality. For the full picture, see our Privacy Policy and Notice of Privacy Practices.