Can I be seen online?
Usually, yes, if you're physically in Oregon or Washington at the time of the visit. We also see people in person at the Vancouver office. If you're outside those states, we may not be able to see you clinically.
FAQ
Questions, answered.
AppointmentsWhat happens before and after intake
Insurance + cashThe money questions in plain language
TelehealthOregon and Washington access
Portal + privacyWhere routine things get handled
Most of what people want to know before they reach out is the boring logistics, and that's fine, we'd rather you ask now than guess later. Booking, telehealth, what insurance does and doesn't cover, how billing works, the student thing, cancellations, privacy. It's all below. If your question isn't here, the answer is at the bottom, just ask us.
We can't control your insurance, but we won't be the ones surprising you.
Quick answers
The short version, before you start clicking.
Some people want every policy detail. Some people just need to know whether reaching out is worth the effort. These are the answers most people are actually trying to get before they fill out a form, send a text, or book a first visit.
Do you take insurance?
We take many major commercial plans and can also give you a superbill when your plan has out-of-network benefits. We can't work with Medicare or Medicaid, and we won't pretend insurance is less annoying than it is.
How do I start?
Use the appointment page or contact form, tell us what you're looking for, and a real person reviews it. If the calendar is being difficult, the form still gets you into the right workflow.
What if we're not the right fit?
We'll say so clearly. Sometimes outpatient psychiatry isn't enough and a higher level of care is the safer call. If that happens, we'd rather point you in the right direction than force a bad fit.
One more useful distinction: forms, texts, portal messages, and emails are for routine care, scheduling, follow-up questions, and getting pointed to the right next step. They aren't a crisis line and they aren't monitored every minute. If something is urgent or safety is on the line, use emergency services or a local crisis resource instead of waiting for a clinic reply. When in doubt, send the ordinary question and we'll route it to the right person.
Before you book
Skip the FAQ and just go where you need to.
Most answers live one click away. Pick the door that matches what you're actually dealing with, or scroll down for the full rundown on booking, money, and policies.
Conditions
Mental health →
The body side
Men's health →
Get on the calendar
Book a visit →
The money part
Insurance →
Where we work
OR + WA
In person at the Vancouver office or telehealth anywhere in Oregon and Washington.
Out-of-network
60-80%
Of plans still cover a chunk of the visit. We hand you a Superbill so you can claim it back.
Before you book
Getting started
What services do you offer?
Psychiatric evaluations, medication management, and a treatment plan built around what's actually going on with you, across a wide range of conditions.
Primary specialties: Depression, Anxiety Disorders, ADHD, PTSD, Addiction and Substance Use, Mood Disorders.
Also: alcohol & drug use, stress and burnout, grief and loss, life transitions, relationship and family challenges, men's mental health, PMDD, self-esteem and identity, coping skills, academic concerns, sleep / insomnia, weight and health habits, support for first responders and veterans.
How do I book an appointment?
Through our appointment page, or by reaching out via email or phone. If the calendar is under maintenance, fill out the appointment form and our team will get back to schedule you in.
Do you offer telehealth?
Yes. Both in-person and telehealth appointments. Telehealth runs through a HIPAA-compliant platform. If you're in Oregon or Washington and can't make the Vancouver office, telehealth works fine.
How do I contact you?
Email: info@livewellwith.us
Phone: (503) 303-3330
Or use the contact form.
The money part
Insurance and billing
Insurance
We take most of the major commercial carriers in Oregon and Washington, and we'll bill your plan for you.
We work directly with: Blue Cross Blue Shield, Providence Health Plans, First Choice Health Network, and most of the other big commercial plans.
Not with one of those? No problem. A lot of plans still cover 60-80% of your visit. We'll send you a Superbill so you can submit it for reimbursement. Call your insurance and ask about out-of-network benefits, they'll tell you exactly what's covered.
We're not able to work with Medicare or Medicaid patients.
Billing & payment
We keep a card on file and run it before your appointment, unless we've worked out something different.
Not feeling the card option? Talk to us before the appointment so we can look at payment plans or CareCredit.
Self-pay rates
If you'd rather pay out of pocket, you pay at the time of your visit and there's nothing waiting to surprise you later.
- Initial Psychiatric Evaluation: $425
- Follow-ups: $150 - $400
Full fee schedule lives in your welcome packet, and if anything on our end changes, you'll hear it from us first. We can't control your insurance, but we won't be the ones surprising you.
How we run things
Policies and working with us
Cancellations
If you cancel or reschedule with less than 48 hours notice, we'll have to charge the full appointment fee. In some situations your provider may waive or reduce it to $200, at their discretion.
We get that life happens, but short notice makes it tough to fill the spot, and our time, like yours, is valuable. Please reach out as soon as you know.
Training the next generation
We work with Nurse Practitioner, Medical, and Physician Assistant students. They get hands-on learning under our close supervision. Every treatment decision is a team effort between student and supervising clinician.
You might see students joining sessions, telehealth or in-person. It's part of how we help train the next wave of providers. Participation is essentially required to work with us, while it's your choice to opt out, we may not be able to continue care if you do.
What working with us looks like
Getting a psych eval doesn't automatically mean you become a patient here. Sometimes a higher level of care is the right call. If that's the case, we'll connect you with programs that fit better.
If we're a good match, we'll lay out recommendations. If you're not on board with the plan, no hard feelings, you should be working with someone whose approach feels right.
We expect you to:
- Show up for appointments
- Answer calls and messages
- Pay bills on time
- Take meds as prescribed
- Be honest about your story
If things don't work out, you'll have enough refills (~a month) to find a new provider.
Privacy / HIPAA
HIPAA-compliant in every system. Everything from records to messaging to scheduling. Your story stays between us, just like it should be.
Didn't see your question?
Just ask. We'd rather field a question now than make you guess later.