Meet the Team

We keep a card on file, and unless we’ve worked out something different, we’ll run the charge before your appointment.

Not feeling the card option? No problem — you can pay through Venmo or CashApp too.

Heads up though, we actually prefer Zelle or Bitcoin. If you go with Zelle, you’ll get a 5 percent discount, and if you’re into crypto, paying with BTC knocks 10 percent off your total.

We’re mostly a self-pay practice, which means we don’t usually bill insurance directly — that includes Medicare and Medicaid.

Yeah, it’s a bit annoying, but honestly, it’s how we keep things simple and stay fully focused on you instead of getting buried in insurance nonsense and endless red tape.

That said, a lot of insurance plans will still cover around 60 to 80 percent of your visit. We’ll send you a Superbill (basically a detailed receipt) so you can submit it to your insurance for possible reimbursement.

If you’re not sure what they’ll cover, just give your insurance a quick call and ask about your out of network benefits — they’ll tell you exactly what’s what.

Now, here’s the good news. We do take insurance for some patients. We’re in-network with:

• Regence Blue Cross Blue Shield

• UnitedHealthcare

• Oscar/Optum/Oxford

• Cigna

• Aetna

• Carelon Behavioral Health

• Quest Behavioral Health

But heads up — not all of our providers are in these networks, and spots are limited. So if you want to lock in a spot with insurance, just call or email us to check availability.

We keep things simple here — pay at the time of your visit, no surprises.

Staying fee-for-service keeps it private, flexible, and honestly— it lets us focus on you without insurance companies breathing down our necks about how long we can spend with you or how often you come in.

Here’s what our self-pay rates look like:

• Initial Psychiatric Evaluation: $325 to $450

• Follow Ups: $100 to $200

• Refill Only: $50

We always keep a full, up to date fee schedule in your new patient welcome packet, and if anything changes, you’ll hear it straight from us first.

We hate surprise bills just as much as you do.

Choosing LiveWell as your out of network provider means you’re in control, not the insurance companies. We build your treatment plan around you — no random rules, no insurance company limits. You can see us as often or as little as you need, no third party calling the shots.

And when it comes to privacy, you’re covered. We only share info with your insurance if you’re going after reimbursement, and even then, just the basics they ask for.

Bottom line? This setup keeps the focus where it should be: on helping you hit your goals without the headaches, restrictions, or red tape that usually come with insurance.

If you cancel or reschedule with less than 48 hours notice, we’ll have to charge the full appointment fee to the card we’ve got on file. We get that life happens, but short notice makes it tough to fill the spot.

Thanks for understanding!

At LiveWell, we’re all about helping future clinicians get real world experience. We work with Nurse Practitioner, Medical, and Physician Assistant students to give them hands-on learning that actually prepares them for practice.

These students always work under the close supervision of our providers, and every treatment decision is a team effort between the student and the supervising clinician.

You might see students joining our sessions, whether we’re meeting over telehealth or in person. It’s part of how we help train the next wave of providers — because let’s be real, the healthcare system is stretched thin, and building up the next generation matters.

Participation in the teaching program is part of working with us, and while it’s your choice, we may not be able to continue care if you choose not to have students involved.

Getting a psych eval with us doesn’t automatically mean you’ll become a patient here. Sometimes, we might feel like you’d be better off with a higher level of care than we can give — and if that’s the case, we’ll make sure to connect you with programs that are a better fit.

If we think we’re a good match, we’ll lay out some recommendations for your treatment. But honestly, if you’re not on board with the plan, that’s okay too. You should be working with a provider whose approach feels right for you. No hard feelings if that’s not us.

We do have some basic expectations though. We expect you to show up for appointments, answer our calls or messages, pay your bills on time, and take your meds as prescribed.

If things aren’t working out and we need to part ways, don’t stress — we’ll make sure you’ve got enough medication refills (usually about a month’s worth) to give you time to find a new provider.

We take your privacy seriously, no question about it. We stick to all the HIPAA rules to keep your health info locked down and secure.

Everything from your records to your appointments is handled through HIPAA-compliant systems, so whether we’re scheduling, messaging, or sharing documents, your info stays protected.

Basically, your details stay between us, just like it should be.

We offer an optional program for those looking for that added level of attention, personalized care, and immediate access to their provider.

A concierge membership gets you all of that. We’re talking more visits, check-ins between appointments, a direct line for calls and texts, and just extra support all-around.

Members get same-day appointments, fast help with refills, and a bunch of other perks that make care feel as smooth as possible.

We keep spots very limited for concierge members… so we can actually give that extra attention.

There’s a flat monthly fee that covers all your services — no surprises, just easier care.