You need to keep a credit card on file, and we'll charge it before your appointment unless we've made other arrangements.

If you don't want to use your card, you can also pay with Venmo or CashApp.

We prefer payments through Zelle or BTC. There's a 5% discount if you use Zelle, and if you're into crypto, BTC gets you a 10% discount.

We're primarily a self-pay practice, which means we generally don't bill insurance directly, which includes Medicare and Medicaid.

It's a bummer, but it's the only way we can focus 100% on you without insurance companies messing us around and adding extra hoops to jump through.

A lot of insurance companies will still cover 60-80% of your visit costs, though. We can give you a "Superbill" with all the details you need to get reimbursed by your insurance provider.

For the nitty-gritty on coverage, just ask your insurance for the details about your out-of-network benefits.

To a limited degree, we are able to accept some patients from select insurance carriers as an in-network provider.

We are in-network with:
Cigna
Aetna

Not all of our providers participate in these networks, so spots are limited. Call or email to confirm availability.

As a "fee for service" practice, we expect payment when you come in for your visit. This setup keeps things private, flexible, and lets us give you top-notch care, all customized to what you need without insurance telling us how long or how often you can see us. Here's the basic range on our self-pay rates:

• Initial Psychiatric Evaluation: $325-450

• Follow-Ups: $100-$200

• Refill Only: $50

We tuck a full updated fee schedule into all the new patient welcome packets, and established patients get a more detailed explanation if anything changes - when it comes to bills, we hate surprises just as much as you do.

Going with LiveWell as your out-of-network provider means you get to call the shots on your care. We craft your treatment plan around what you need, not what insurance dictates, so we can meet up as much (or as little) as you need.

And your privacy? We keep that locked down, only sharing with insurance if you're after some reimbursement.

This approach means it's all about you, and helping you reach your goals without the hassle and red tape that comes with insurance.

If you no-show or cancel an appointment with less than 24 hours notice, we'll charge the standard appointment fee to the card we have on file.

At LiveWell, we're thrilled to work with Nurse Practitioner, Medical, and Physician Assistant students - they're the future clinicians getting real-world experience to boost their learning.

These students are always under the watchful eye of our Providers, and every treatment decision is a joint effort between the student and the supervising pro.

You might find students joining us for sessions, whether we're meeting via telehealth or in person.

The healthcare field is in a bind with a shortage of providers, and without nurturing this new wave, keeping up with demand's going to be a challenge.

We're committed to playing our role, and training students is a big chunk of that mission. It's up to you whether you want to participate in this program, but we might not be able to provide care if you don't agree to student involvement.

Getting a psych eval with one of our clinicians doesn't mean you'll automatically become a patient here. Sometimes, we might think you need more hands-on care than we can provide, and if that's the case, we'll send you off with referrals to programs that can better assist you.

If we believe you're a good match for treatment here, we'll give you some recommendations to follow. If you don't, maybe we're not the right match for you. You should be working with someone whose care plans you're excited to follow. If that's not us, that's totally okay!

Other reasons we might have to let you go include not showing up for appointments, ignoring our calls, not paying on time, or not using medications as prescribed.

If we do have to part ways, and you're on meds, we'll make sure you have enough refills (generally a month or so) to tide you over while you find another provider.

We take your privacy seriously and follow all the HIPAA rules to keep your patient info secure and under wraps.

We handle your health records with top-notch care, using HIPAA-compliant systems for all sorts of things, from scheduling to how we talk to you.

Our concierge membership means more visits, check-ins between appointments, direct calls and texts with your provider, and just better access to care all around. Members get same-day appointments, help with refills, and a bunch more.

We only have a few spots for concierge members, and it's a flat monthly fee that covers all services.